“Two of my renters are best friends. One purchased her own salon and gave a month’s notice. Her best friend, who has decided to stay with me, is constantly talking about the new place. I feel very uncomfortable in my own salon, and cannot wait till Saturday. They asked several other renters to go with them to the new salon. They are inseparable, and I do not know why the other one is staying with me. I feel used and hurt.”
You might not know why the other one is staying with you, but I do: she’s likely there to poach more renters from you for her BFF (who I’m going to refer to as BFF Jill for the rest of this post–if you haven’t seen the AT&T commercial I’m referencing, click the link.).
This issue happens so often (both with renters and employees), so don’t take it personally. You’re not a real salon owner if you haven’t been baptized by fire through a sudden mutiny. (Welcome to the club, by the way. Your membership card will arrive shortly.)
BFF Jill did the right thing by giving you appropriate notice. As a renter, she certainly didn’t owe you her loyalty, but the poaching of other renters from your salon shows a disgusting lack of professional courtesy and consideration. It would be one thing if your other renters asked for space, but it sounds like they’ve been aggressively solicited right under your roof, which is entirely unacceptable.
Often, I find salon owners fall on one of two sides of the “paranoia spectrum:” either they trust everyone (whether they’ve earned that trust or not), or everyone is conspiring against them. In situations like these, it’s important to evaluate the arrangement with a healthy dose of paranoia.
Really ask yourself, “Why is BFF Jill’s friend staying?”
What are the possible answers here? Sure, maybe she prefers your space, but if that were true:
- Why is she constantly talking about the new place?
- Why is she encouraging other renters to move to BFF Jill’s salon?
- And the big money question: What does she (or BFF Jill) have to gain by her remaining in your space, and do those benefits come at your detriment?
Your next action should be pretty clear: BFF Jill’s partner in crime must be evicted immediately, as she clearly represents a conflict of interest.
Her actions have indicated that she intends to use her position in your salon to corrupt your operations for BFF Jill’s direct benefit. She’s a risk to your business and will continue to solicit your renters for as long as you allow her to–so shut it down.
If BFF Jill’s salon is so spectacular that it warrants constant discussion and inspires her to solicit other renters, perhaps she should move on to those greener pastures instead of spending her days promoting her friend’s new business to your tenants. If they want to solicit tenants, BFF Jill needs to scrape together some advertising money and do it the same way every other salon landlord does–not plant saboteurs within the businesses of other salon landlords. That’s a real fast way to establish a real bad reputation for yourself among other salon owners in the area (and get yourself blackballed by quality renters who will see that kind of underhanded behavior as a warning sign).
In the meantime, don’t take any losses personally or allow yourself to get emotionally involved. Remember, you’re just a landlord providing workspace for salon professionals. Should they chose to move their business operations elsewhere, that’s their right and you shouldn’t do anything to attempt to restrict that–but you definitely don’t have to enable the Diabolical Duo’s solicitation.
Don’t be surprised if a few of those renters promptly return. You know what they say about that lush green grass always looking so damn good on the other side, right?