Hiring and Firing
I just fired my first employee- our salon has had to let a few people go over the years but this was the first time I had to actually do it and it was awful. The tech was unqualified and her work was not up to the standards of our salon. Also I had multiple negative feedbacks from her coworkers about attitude issues when I was not present.
Soooo I called her and told her we would no longer require her services... She immediately started sobbing and begging for another chance. I felt bad calling her to tell her but I am glad I did because I don’t know what I would have done if she was face to face. I gave her a lead to another salon and told her to work on her lines and after a few months if she improved we could possibly revisit employment.
She since has texted me and my business partner begging for another chance and brought her mom in this morning to pick up her stuff from her locker - and then put her lock back on it!
Grrrrr. Now I need bolt cutters!
salon ownership is hard sometimes for many reasons - but I say this is the worst!
Good news is that for once I actually have a few good leads for new techs. Usually it’s crickets when we post employment ads.
Fingers crossed they actually show up for their interviews and aren’t cray cray!
Staffing is always the hardest part of salon ownership. ALWAYS. It never seems to get easier, which is why it's so important to do whatever you can (within reason) to retain the good employees you bring on.
All of us learn this lesson at least once. Let this be the only time you learn this one. Look back on your interviewing, evaluation, and onboarding process. The best way to prevent this from happening again is to hire the right people--and only the right people. Be picky. You may end up turning away 80% of the applicants you evaluate, but trust me, it's far better to turn down a string of unsuitable applicants than it is to hire them, have them damage the reputation of your business, and fire them later.
Hopefully you'll snag a few good ones and won't have to do any more interviewing for a long, LONG time! 🙂